FAQ

Free SG delivery for orders above $200
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FAQ

General

On the page of your desired item, click on the ‘Add to cart’ button featured right below the quantity bar, the product would then be added to your shopping basket for checkout.

If you wish to edit the quantity of an item or remove the item from your shopping basket, click on the cart icon on the top right hand corner of the page, proceed to make the necessary amendments. Any edits made in your shopping basket would be automatically updated.

When you have finished shopping, click on the ‘Proceed to Checkout’ button. Select your shipping destination country to finalize and confirm the items in your shopping basket—the total cost including shipping of the goods would be available at this junction. Fill in your billing and shipping information and proceed with your payment of goods. Once payment is completed and your order is confirmed, you will receive an email acknowledging your order that serves as a e-receipt. (If the email is missing, you have either entered an incorrect email address or it has been sent to your spam folder.)

Please contact us via email to modify your order.

Generally, all products displayed on our site would be in stock unless stated otherwise. In the case that your order has ran out of stock, you would be notified by our team. You would then be provided with two options—to replace your order with another product of the same value, or request a refund for the particular product. However, if you urgently need an item, feel free to contact us via email to confirm the stock of the item.

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Aesthetic Bay Pte Ltd reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

If you require any further clarifications, do contact me directly at admin@aesthethicbay.com

Payment

  • Credit Card (Visa, Master and Amex)
  • PayNow/PayLah
  • Paypal (If you would like to use this payment method, please correct us directly)

Delivery

You will receive an email notification when the order is shipped out. Subsequently, you can click on the ‘My Account’ button on the top right hand corner of the menu bar and select the order that you would like to track. A tracking number of your order would be available for you to click on and track the status of your order.

Please contact us if your order has not arrived after 3 working days for domestic orders, 14 working days for overseas via courier service, or 35 working days via registered airmail for overseas orders from the delivery date

Every order is packaged with utmost care along with video evidence. Please feel free to contact us before returning an item as we will take the necessary steps to minimize any trouble on your part.

Others

Kindly refer to our Terms & Conditions page to view our policy

Kindly refer to our Privacy Policy page to view our policy

Import duties, taxes and charges are not included in the item price or shipping charges. These charges vary according to your country’s customs office and would come as additional costs to your payment.

For any other enquiries, please feel free to contact us via email, Instagram Direct Messages or Facebook Messenger.